Help & FAQ's
When can I expect to receive my Ajna package—are there currently processing or shipping delays?
We are working closely with our external partners and carriers to ensure your Ajna order can reach you as quickly as possible. See below for the most up-to-date information:
Estimated Shipping Time
United States: Standard: 3-7 business days
United States (Rush): 2-3 business days
Where does Ajna ship?
Glossier currently ships to the 50 states. You may experience longer delivery times when shipping to Hawaii and Alaska.
We are working on bringing Glossier everywhere around the world. Tag us @ajnawellbeing to let us know where you live!
Tell me about shipping to the U.S.
We offer two shipping speeds, because sometimes you can wait and sometimes you can't.
Standard (3-7 business days): $9.95
Rush (2-3 business days): $25
PS: Standard shipping is free when you spend $50 or more. Please allow 1 to 2 business days for us to receive and process your order. Please note, we only offer Rush Shipping to the 48 contiguous states.
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
How long will it take to ship to Alaska and Hawaii?
You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.
I'm having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via email@example.com. We can give you the inside info.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email firstname.lastname@example.org.
Can you tell me about fulfillment safety during the pandemic?
The safety of our team and customers is our top priority. We’re monitoring the situation very closely and working with our external fulfillment partners who are committed to taking all necessary safety precautions.
How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing email@example.com.
Can I sell the products on my own site?
Your purchase of Ajna products is only for your personal use. By purchasing Ajna products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
Can you help with a product I bought from a third party marketplace?
We’re only able to guarantee the authenticity of products purchased on Ajnawellbeing.com, through our store on amazon.com, and through authorized partnerships. We’re also not able to process returns or exchanges or otherwise assist with orders not placed through ajnawellbeing.com.
How can I pay with a gift card?
Gift cards work like store credit on ajnawellbeing.com. Once you have applied the gift card to your account, it will automatically apply to your next purchase. If you do not have enough store credit in your account to complete the purchase, you can pay the remaining balance with your credit card.
Returns & Exchanges
How do I place a return or exchange?
We're sorry you didn't love your Ajna product. Please reach out to firstname.lastname@example.org with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
Help! I can’t find my return slip.
Don’t worry—Ajna packages don’t include return slips. Just reach out to email@example.com and we’ll help you place your return or exchange.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to firstname.lastname@example.org.
Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, gift cards are final sale.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at email@example.com and we’ll be sure to get you the Glossier you ordered!
How do gift returns or exchanges work?
If you were gifted Ajna products but it isn't what you had in mind, you can return your items for store credit. Please reach out to firstname.lastname@example.org with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once locating the original order, we'll handle it!
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What forms of payment do you accept?
We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
What can I do if my payment is declined?
Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
Ajna Code of Conduct
What is the Ajna Code of Conduct?
Our Code of Conduct is an invitation to participate in the Ajna community, that sets expectations for the type of engagement that we expect from one another, as a customer, community member, or team member. We activate and uphold our Code of Conduct in all Ajna experiences.
You can find our Code of Conduct below.
We’re happy you’re here! Join us in creating a thoughtful and inclusive experience:
We respect each other’s space and we refrain from behavior perceived as discriminatory.
We treat others with consideration and care.
We believe in you—be mindful, be healthy, and have fun.
When is the next product launching?
We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.
I have a weird question and I want to talk to a person about it.
We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at email@example.com. Don’t worry—we check it constantly.
How can I update my order?
Please email us at firstname.lastname@example.org as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
How can I check the status of my order?
You can view order status via the link in the confirmation email that you received.
Can I use multiple promo codes at checkout?
You can use one promo code per order. If you’ve encountered two valid Ajna promo codes during your travels through the Internet, please choose the one you want to use more.
Can I use a promo code on top of another promotion?
You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.
How can I cancel an order?
You’ll have the option to cancel your order directly from your confirmation email within 1 hour. If it’s been longer than 60 minutes, email email@example.com and we’ll help find an alternative solution.
I accidentally canceled my order, can I resume it?
If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email firstname.lastname@example.org you have any questions — we’re here to help.
I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at email@example.com (and include your original order number) and we’ll take a look!